Saturday, March 22, 2014

The Consummate Professionals at William B's

What is the "Consummate Professional?" The "CP" is a person who without wavering conviction fulfills their role as a professional to the letter. Who without question exudes, joy, pride and service, putting your their patron, (not customer, but patron there is a big difference) above all else. Rarely do you encounter a "CP" anymore, as it is not in keeping with a millenial approach to service. Sadly, the art of "CP" is slipping away as more and more "CP's" and that approach to service is being put out to pasture.
I am here to celebrate "Consummate Professionals" and what they add to a dining experience. How wonderful it is for Steve and I that all we have to do is travel a short distance to find, not one, but many a "CP!" You will find them smiling and awaiting your arrival at Blue Chip Casino, Michigan City. Walk through the revolving doors, look to your left and "right this way your table's waiting" smiles will greet you. William B's Steakhouse is Blue Chip's high end restaurant.
Our favorite place to experience a spa dining experience is William B's. Why? Well, the food is wonderful, fresh, inviting, and you can expect pride in what is served. But, because of the service. Let's begin with Patrick. Patrick oversees William B's. Patrick has an magnetic personality. He knows the business and he knows the business! Rarely do you find someone who not only says hello, but, extends his hand to you. A gentleman's gentleman. He knows his wine, still enjoys a fine cigar, and he "get's it!" Rarely does a lady ever get the back of her hand kissed anymore. Rarely does a lady get the linen napkin placed upon her lap. In moments like that you are elevated to a position of esteem, royalty and yes, in those rare moments you experience how the "1%" live on a continuum. Patrick, you know your business and you know how to treat people. It is one of the reasons we keep coming back for more! Thank you for inviting us into your dining room.
In addition to Patrick, our waiter last night was the closest I will ever get to a man in waiting, or a butler. Wayne was careful, meticulous, was relaxed, but, was about the business of serving his patrons with style. I found myself wondering how many top shelf wines he has served in his time. How many thick cut steaks. The stories he could tell, but, NEVER would, as he is not only a consummate professional, but a gentleman! Wayne, you served us in style and kept well with the tradition of fine dining. (You didn't even flinch when the woman with the over-sized purse sitting on the floor nearly broke your neck! Without batting an eye, you said, "here, let me help you put it on the chair next to you! Style my friend, STYLE and CLASS!) Thank you for recommending Newton Vineyards Cabernet Sauvignon. We enjoyed slowly savoring, each sip of what turned out to be perfect pairing with our meal. In addition, the way in which you prepared the wine so as to fully experience the bouquet, color and complexity was deeply appreciated.
Thirdly I would like to include Pete in with the "CP" club located at William B's. Pete is a tall distinguished looking gentleman that can be found behind William B's front end bar. He is one of the first points of contact when walking in Blue Chip Casino. You will see Pete standing at attention, ready to serve, awaiting his next patron. Be prepared for a very professional encounter. His demeanor is straight forward, but, after he professionally serves you, you can expect an enlightened, articulate conversationalist. He is a renaissance man with deep integrity, and pride. He towers above the Pines!
In closing, if you want to experience what Dean Martin, Frank Sinatra, the "Mad Men" of the past experienced. If you have never been on a cruse, or to a 4 star resort, then you must visit Blue Chip's "Consummate Professionals" and find out how what you have been missing.

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